Refund & Cancellation Policy

This Refund and Cancellation Policy governs all payments made to the Global Robotics & Automation Society ("GRAAS", "we", "us") through our online payment gateway (Razorpay) or any other accepted payment method. By completing a payment, you agree to the terms described below.

GRAAS is committed to transparency in all financial transactions. Please read this policy carefully before making any payment.

All online payments on the GRAAS platform are processed securely through Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. GRAAS does not store your card, UPI, or net banking credentials. All payment data is handled directly by Razorpay in accordance with their Privacy Policy and Terms of Service.

Accepted payment methods include: Credit/Debit Cards (Visa, Mastercard, RuPay), UPI (GPay, PhonePe, Paytm, BHIM), Net Banking, and Wallets — as made available by Razorpay.

All GRAAS membership fees — including student, professional, institutional, and industry partner memberships — are non-refundable once payment is confirmed and membership is activated.

This is because:

• Membership benefits (digital ID, certificate, platform access) are delivered immediately upon activation.
• Membership is a subscription to an ongoing service, not a physical product.
• Administrative and processing costs are incurred at the time of registration.

Notwithstanding the general non-refundable policy, GRAAS will process a full refund in the following circumstances:

• Duplicate Payment: If you were charged more than once for the same membership due to a technical error, the duplicate charge will be refunded in full.
• Payment Captured but Membership Not Activated: If your payment was successfully debited but your membership was not activated within 7 working days and no manual activation was performed, you are eligible for a full refund.
• Razorpay Transaction Failure with Debit: If your bank account was debited but the transaction shows as failed on our platform, we will investigate and refund the amount within 7–10 working days.
• Application Rejected: If your chapter or industry partner application is rejected after payment, the membership fee will be refunded within 10 working days.

Refunds will not be issued in the following cases:

• Change of mind after membership activation
• Failure to use membership benefits during the membership period
• Voluntary cancellation of membership before the term expires
• Account suspension or termination due to violation of our Terms of Service or Code of Conduct
• Incorrect membership type or duration selected by the user
• Partial use of membership benefits

GRAAS memberships are not cancellable mid-term. Once a membership period (1 year, 3 years, 5 years, or lifetime) has been activated, it remains active until the end of that period.

You may choose not to renew your membership at the end of the term. Non-renewal does not entitle you to any refund for the current active period.

For chapter memberships, a chapter may be dissolved by the chapter administrator. This does not entitle individual members to a refund of their membership fees.

To request a refund under an eligible scenario (Section 4), please email us at admin@graas.org.in with the subject line "Refund Request – [Your Name]" and include:

• Your registered email address
• Razorpay Payment ID (found in your payment confirmation email)
• Date and amount of the transaction
• Reason for the refund request
• Screenshot of the payment confirmation or bank statement (if applicable)

Refund requests must be submitted within 30 days of the original transaction date. Requests submitted after this window will not be considered.

Once a refund is approved by the GRAAS Secretariat, the amount will be credited back to the original payment source:

• Credit/Debit Card: 5–7 working days
• UPI: 1–3 working days
• Net Banking: 3–5 working days
• Wallets: 1–3 working days

Actual credit timelines may vary depending on your bank or payment provider. GRAAS is not responsible for delays caused by the payment gateway or your financial institution.

If you initiate a chargeback with your bank or card issuer without first contacting GRAAS, we reserve the right to suspend your account pending investigation. Fraudulent chargebacks may result in permanent account termination and legal action.

We encourage you to contact us first at admin@graas.org.in — most issues can be resolved quickly without a chargeback.

All transactions are processed in Indian Rupees (INR). GRAAS is registered under Indian law. Applicable taxes (GST) are included in the displayed membership fee where applicable. Tax invoices can be requested by emailing the secretariat.

For any payment or refund related queries, contact the GRAAS Secretariat:

• Email: admin@graas.org.in
• GRAAS Secretariat, Institutional Area, Phase 4, New Delhi, India 110001